The Chatbot Market offers various offerings, bot communication modes, types, business functions, channel integration, serving verticals like retail & eCommerce, healthcare & life sciences, across regions globally till 2028.
The chatbot market is set to grow from USD 5.4 billion in 2023 to USD 15.5 billion by 2028, at a 23.3% CAGR. Enhanced customer engagement and generative model usage fuel this growth. Chatbots, especially voicebots, offer efficient customer support, reducing costs and enhancing service. Services, including managed and professional services, ensure smooth implementation, maximizing enterprise value. In retail and eCommerce, chatbots streamline customer interactions, improving service and reducing costs.
